Shipping policy

Shipping Policy

Last Updated: August 10, 2026

Thank you for shopping with ModernClockWall.site.

We aim to make receiving your new wall clock simple and convenient, wherever you are located.

1. Free Worldwide Shipping

We provide FREE SHIPPING WORLDWIDE on eligible orders placed through ModernClockWall.site.

There is no standard shipping charge for customers regardless of destination.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery times are estimates and may vary depending on destination, carrier operations, customs procedures and other circumstances outside our reasonable control.

3. Order Processing

After an order is placed, it must be verified and prepared for shipment.

Once your order has been dispatched, available tracking or shipping information may be provided using the contact information submitted during checkout.

4. Tracking

Where tracking is available, customers may receive tracking details after the shipment has been processed by the carrier.

Tracking information may require some time to become active after dispatch.

If you experience difficulty tracking your order, contact:

support@ModernClockWall.site

5. International Shipping

We ship internationally.

International shipments may be subject to:

  • Customs procedures
  • Import processing
  • Local postal requirements
  • Carrier inspections
  • Delivery restrictions imposed by the destination country

These processes may occasionally extend normal delivery times.

6. Customs and Import Charges

Depending on the destination and applicable local regulations, international shipments may be subject to taxes, duties or other import charges.

Where such charges legally apply and are not collected during checkout, they may be assessed by the destination jurisdiction.

7. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

Please review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or region
  • Postal code
  • Country

If you discover an error after placing your order, contact us immediately at support@ModernClockWall.site.

We cannot guarantee that an address can be changed after an order has been dispatched.

8. Delayed Deliveries

Although most orders are expected within the stated timeframe, delays may occasionally occur because of:

  • Customs processing
  • Weather conditions
  • Carrier disruptions
  • Public holidays
  • Peak shipping periods
  • Incorrect delivery information
  • Local postal delays

If your order is substantially delayed, please contact us so that we can investigate.

Australian consumer law also provides protections where paid products are not supplied on time or within a reasonable time.

9. Lost Packages

If tracking indicates that an order has been lost or if it has not arrived after a reasonable period beyond the estimated timeframe, contact us.

We will review the shipment information and work with the carrier where appropriate.

Depending on the circumstances, an appropriate resolution may include replacement or refund.

10. Damaged Deliveries

If a product arrives damaged, please contact us as soon as reasonably possible.

Send your order number and photographs showing:

  • The product
  • The damaged area
  • Packaging where relevant

Our team will review the issue and provide an appropriate solution.

11. Contact

For all shipping enquiries:

Email: support@ModernClockWall.site
Phone: 0451 734 206

Address:
422-424 Kent St
Sydney NSW 2000
Australia