Contact information
Contact Information Policy
Last Updated: August 10, 2026
ModernClockWall is committed to providing customers with clear and accessible contact information.
If you have questions regarding our products, orders, payments, deliveries, returns or refunds, you can contact us using the details below.
Store Information
Store Name: ModernClockWall.site
Website: ModernClockWall.site
Business Address:
422-424 Kent St
Sydney NSW 2000
Australia
Customer Support Email:
support@ModernClockWall.site
Telephone:
0451 734 206
Customer Service Enquiries
Our support team can assist with:
- Product questions
- Order status
- Shipping enquiries
- Delivery issues
- Damaged or incorrect products
- Returns
- Refunds
- Order cancellations
- General customer service enquiries
For order-related questions, please include your order number whenever possible.
Returns
To request a return, contact:
Please do not send products back before receiving return instructions from us.
We provide eligible customers with free returns and refunds within 30 days in accordance with our Return & Refund Policy.
Shipping Enquiries
ModernClockWall offers:
Free worldwide shipping
Estimated delivery:
7–10 days
If your order does not arrive within the expected period, contact our support team and provide your order information.
Complaints
We take customer concerns seriously.
If you are dissatisfied with a product or service, please email us with:
- Your name
- Order number
- Description of the issue
- Supporting photographs where appropriate
- Your preferred resolution
We will review the matter and work toward an appropriate resolution consistent with our policies and applicable consumer law.
Consumer Protection
Customers may have statutory rights that operate independently of our store policies. Under Australian Consumer Law, products sold to consumers are subject to consumer guarantees, and applicable remedies may include repair, replacement or refund.