Refund policy
Return & Refund Policy
Last Updated: August 10, 2026
At ModernClockWall.site, we want you to feel confident when purchasing from us. This Return & Refund Policy explains our voluntary 30-day return program and your rights if there is a problem with your purchase.
Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights under Australian Consumer Law. Australian consumer guarantees may entitle customers to a repair, replacement or refund where goods fail to meet statutory guarantees.
1. 30-Day Return Policy
We offer eligible customers a 30-day return period.
You may request a return within 30 days of receiving your order.
Eligible approved returns under this policy are free of charge.
To qualify for a voluntary return, the product should generally:
- Be returned within 30 days of delivery
- Be in substantially the same condition as received
- Not show damage caused by misuse, neglect or improper installation
- Include accessories or components supplied with the product
- Include original packaging where reasonably possible
Reasonable inspection of the product will not automatically prevent you from requesting a return.
2. How to Request a Return
Before returning an item, contact:
Please provide:
- Your full name
- Order number
- Product being returned
- Reason for the return
- Photos where the product is damaged, defective or incorrect
Once your request has been reviewed, we will provide return instructions.
Please do not return products to our address without receiving return instructions first.
3. Free Returns
Approved eligible returns made within the 30-day return period are free.
Our support team will provide instructions regarding the appropriate return method. Customers should follow these instructions to ensure that the return is properly received and processed.
4. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your wall clock arrives damaged, defective, incomplete or different from the product ordered, contact us as soon as reasonably possible at:
Please include your order number and clear photographs showing the problem where applicable.
Depending on the circumstances and your applicable legal rights, an appropriate remedy may include repair, replacement, refund or another suitable solution.
Under Australian Consumer Law, remedies for faulty products depend on the nature and seriousness of the failure, and businesses cannot use store policies to remove statutory refund or replacement rights.
5. Refunds
Once an approved returned item has been received and inspected, we will notify you regarding your refund.
Approved refunds will generally be issued to the original payment method.
Banks, payment providers and card issuers may require additional time to display the refunded amount after it has been processed by us.
6. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order is dispatched. However, once an order has entered fulfilment or has been shipped, cancellation may no longer be possible.
You may still be able to request a return after receiving the order under this policy.
7. Exchanges
If you would like a different product, please contact our support team.
Depending on availability, we may offer an exchange or ask you to return the original product and place a new order.
8. Non-Returnable Situations
Our voluntary change-of-mind return policy may not cover products that have been:
- Intentionally damaged
- Improperly installed
- Modified or altered
- Damaged through misuse or unreasonable handling
- Returned outside the 30-day voluntary return period
These limitations do not override any mandatory rights you may have for faulty or non-compliant goods.
9. Consumer Rights
Our voluntary 30-day policy operates in addition to any rights available under applicable consumer protection law.
Consumer guarantees apply to purchases covered by Australian Consumer Law, and businesses cannot contract out of those guarantees.
10. Contact Us
For returns, refunds or product concerns:
ModernClockWall.site
422-424 Kent St
Sydney NSW 2000
Australia
Email: support@ModernClockWall.site
Phone: 0451 734 206